Payment Policy

Payment Policy

Last updated: January 2, 2026

Business Information

This website is operated by Kristoffer Gunnarsson, a sole individual trader registered in Sweden. We operate as an international e-commerce brand serving customers in the United States.

Store Name: Veya Noir
Business Name: Kristoffer Gunnarsson

Registered Business Address:
Tångringsgatan 4b
78439 Borlänge
Sweden

Email: info@veyanoir.com
Phone Number: +46 765 634 113

Customer Support Hours:
Monday to Friday: 8:00 AM – 5:00 PM (GMT-5)
Saturday & Sunday: Closed

We aim to respond to all enquiries within 24 hours on business days (Monday–Friday).

Accepted Payment Methods

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express

  • Apple Pay

  • UnionPay

  • Google Pay

All payments are processed securely through trusted third-party payment providers.

Currency

All prices displayed on our website and all payments are processed in USD.

Payment Security

We take payment security seriously.

  • All transactions are protected using SSL (Secure Socket Layer) encryption

  • Payment information is processed securely by our payment providers

  • We do not store or have access to your full payment details

Billing Information Requirements

For security and fraud-prevention purposes, the billing information provided at checkout must match the details associated with your payment method.

If billing details cannot be verified, the payment may be declined or placed on hold for further review.

What Happens If a Payment Fails

If a payment cannot be authorized or is declined:

  • The order will not be processed

  • You will be notified immediately during checkout or by email

  • No funds will be captured for unsuccessful transactions

You may attempt the payment again using a different payment method if needed.

Payment Verification & Security Checks

In some cases, additional verification may be required to complete a transaction.

If this happens:

  • Your order may be temporarily placed on hold

  • We may contact you for further information

  • Orders that cannot be verified may be canceled for security reasons

This process helps protect both our customers and our business from unauthorized transactions.

Order Cancellation Due to Payment Issues

If payment cannot be successfully completed or verified:

  • The order will be automatically canceled

  • No charge will be applied

This does not affect your ability to place a new order.

Refunds & Chargebacks

Refunds are handled in accordance with our Return & Refund Policy.

  • Approved refunds are issued to the original payment method

  • Refund processing times are outlined in our Return & Refund Policy

  • Chargebacks or payment disputes may delay refund processing while the issue is reviewed

For more information, please refer to our Return & Refund Policy.

Contact Us

Store Name: Veya Noir
Business Name: Kristoffer Gunnarsson
Business Address: Tångringsgatan 4b, 78439 Borlänge, Sweden

Fulfilment: Hangzhou, China

Email: info@veyanoir.com
Phone Number: +46 765 634 113
Contact Form: Here

Customer Support Hours:
Monday to Friday: 8:00 AM – 5:00 PM (GMT-5)
Saturday & Sunday: Closed

We aim to respond to all enquiries within 24 hours on business days.